A mum says she was ‘shocked and embarrassed’ after security staff asked her and her partially deaf son to leave Asda.
Leanne Hampson had gone out to buy a birthday cake with her four-year-old son Alfie, who was making “loud, shrill noises”, reports the Mirror.
While at Greyhound Retail Park in Chester, the 39-year-old mum claims a security guard told her to ‘either leave the store or check on her child’ after receiving noise complaints from other buyers.
The youngster, who has a taped ear and wears a hearing aid because he is partially deaf, is currently being evaluated for ADHD.
The mum said: “Alfie’s hearing condition means he is quite loud. When I was shopping he was making a shrill noise and I told him to stop.
“When I was at the checkout, the security guard approached me. I wanted the floor to swallow me. I’ve never been so ashamed in my life.”
The security guard later added to Leanne’s fury when, as the couple were leaving the store, they gave Alfie a high five and said, “Oh, you can shut up.”
Leanne felt it was “incredibly condescending” and thinks big chains like Asda should be better equipped to deal with customers with disabilities.
She said: “The whole experience has been an absolute shambles. It’s awful to be discriminated against, and I want to make people aware that people have children with disabilities these days, and that’s hard work. .
“For a giant supermarket like ASDA, they should be used to this, and for the security guard to come up to me in front of other people – it’s embarrassing and quite shocking.
“I would like them to keep an open mind in the future and maybe the staff needs some additional training in this area.
“I understand it might bother other customers, but what am I going to do, put a sticker on his back saying ‘I’m sorry for the noise I’m making’?”
Following the incident, the mother-of-five, whose other four children are on ADHD medication, filed a complaint with ASDA, but says she was again ‘delayed’ from doing so. his shopping there.
She said, “I shop a lot and never had this problem. But to be targeted like that in plain sight, I felt like I had stolen something or done something wrong.
However, an Asda spokesperson said her colleagues did not intend to offend Leanne.
The company said: “Despite complaints from other customers about her son making noise, colleagues at our Chester store decided instead to try and shed some light on the situation by joking with Leanne and her son.
“If these comments upset Leanne, it was never our intention, and we look forward to welcoming them both to our store very soon.”
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